Refund Policy

Monthly and yearly payments, including renewals and charges for moving to a higher plan, are not refundable once made. Please review the plan, its limits and the billing period on the InboxManager pricing page before you subscribe.

We review a refund only in these cases:

• Duplicate charge, when you were charged twice for the same plan and the same billing period.
• Unauthorized charge, when a charge was made without your permission and this is confirmed, for example by evidence that your payment method was used by someone else.
• Complete outage, when the service was entirely unavailable to you and we could not restore it within a reasonable time.

In these cases we refund the affected amount to the original payment method.

• A change of mind after paying.
• Not using the service, or using less of it than you expected.
• Forgetting to cancel before a renewal.
• A renewal that went through after earlier failed payment attempts.
• Dissatisfaction with the quality of AI output, such as summaries or drafts.
• A feature you assumed was included but that is not described in your plan.
• Unused allowance at the end of a billing period.

You can cancel at any time in the app. Cancelling stops all future renewals. It does not refund the current period, and you keep full access until the end of the period you have paid for.

If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract. When you subscribe, you ask us to start providing the service immediately and acknowledge that you lose the right of withdrawal once performance has begun, which happens the moment your subscription is active.

Email support@inboxmanager.ai with the email address of your InboxManager account, the date of the charge and a short description of what happened. We aim to reply within one business day and tell you the outcome of our review. More on billing is in our terms of service.